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Flow Support

Get help with your Flow account, process maps, or connection to ChatGPT.

What to include

• Your Flow account email and organization name.
• What you were trying to do, what happened, and the approximate time.
• The error message, browser, and steps that reproduce the issue.
• A map link or screenshot if it helps and you are authorized to share it.

Do not send passwords, access tokens, client secrets, API keys, or confidential process details that are not needed to investigate your request.

Connecting Flow to ChatGPT

1. Select Flow in ChatGPT and start the connection.
2. Sign in using your existing Flow account.
3. Select the organization you want ChatGPT to access and review the requested permissions.
4. Approve the connection, return to ChatGPT, and describe the process you want to map.

You need an active organization membership. Creating or editing maps requires Mapper or Organization Owner access, the relevant map permissions, and a connection that allows writing.

Common questions

I cannot see my organization or map.

Check which account you used to sign in. A ChatGPT connection is limited to the organization selected when you approved it. Ask your organization's administrator to confirm your membership and map permissions.

I can read maps but cannot edit them.

Your role, the map's permissions, or the permissions granted to the ChatGPT connection may be read-only. Ask your organization administrator about your access, then reconnect if the granted permissions need to change.

How do I disconnect ChatGPT?

Sign in to Flow, open account settings, and select ChatGPT connections. Revoke the connection for the organization you want to disconnect. You can also open ChatGPT connections directly. Disconnecting does not delete saved maps or previous AI request records.

Can I change sharing or delete maps in ChatGPT?

The integration supports finding, reading, creating, and editing process maps. Use Flow itself to manage sharing, permissions, deletion, linked maps, and attachments.

The AI map is incomplete or incorrect.

Open the returned Flow link and review the map. Describe the correction in ChatGPT, or edit it directly in Flow. AI output can be inaccurate; confirm it with the people who perform the process before relying on it.

Report a problem from Flow

Signed-in users can also select Report a Bug in Flow. Include a short description and only the screenshots or diagnostics needed for the report.

Privacy or security requests

Email info@seetosolve.com. For privacy requests, identify your account and the type of request without including sensitive identity documents in the first message. We may need to verify your identity and authority over organization data.