Flow by See to Solve

Privacy Policy

Last updated: October 21, 2026

This policy explains how See to Solve handles information when you use Flow and its ChatGPT connection.

Flow helps teams document and improve business processes. Your organization may also have its own policies or agreement with us governing its use of Flow. For questions about this policy, email info@seetosolve.com.

Information Flow processes

• Account and organization information: your name, email address, sign-in information, organization memberships, roles, access permissions, and account activity.
• Process and collaboration content: map titles, actors, steps, notes, standard work, inputs, outputs, map history, attachments, and improvement records that you or your organization add to Flow.
• AI requests and results: process descriptions, relevant map content, conversation messages, and any supported files you submit to an AI feature, together with the generated responses.
• Connection information: the organization and permissions approved for a ChatGPT connection, authorization records, token hashes, connection expiry, revocation records, and operation results used to prevent duplicate changes.
• Service and support information: request times, technical errors, usage and performance information, support messages, bug descriptions, and screenshots or diagnostics included in reports.

How information is used

We process information to provide Flow, authenticate users, enforce organization and map permissions, save and synchronize process maps, generate requested AI results, maintain version history, measure usage, investigate errors, respond to support requests, and protect the service from misuse.

Only submit content you are permitted to use and share. Consider whether process descriptions, map notes, screenshots, and attachments include personal, confidential, or third-party information before sending them to an AI feature or a support channel.

How the ChatGPT connection works

You sign in through Flow and choose an organization before approving access. Each connection is limited to that organization and your current permissions. Creating and editing maps also requires write permission and an appropriate organization role.

When you use Flow from ChatGPT, the relevant requests and tool results are exchanged between ChatGPT and Flow. Results can contain organization information, map content, and map links. Flow may also send your process request and relevant map content to its configured AI provider to generate a map or edit. That means an AI map request can be processed both by ChatGPT and by Flow's own AI service.

Flow stores AI request and response records, including relevant prompts and map content, associated account and organization identifiers, timing, and usage information. These records are distinct from your ChatGPT conversation history.

You can revoke a connection through ChatGPT connections after signing in. Revocation stops future access through that connection; it does not automatically erase maps, version history, AI request logs, support records, or conversations already held by an AI provider.

Who information may be shared with

• Your organization and authorized collaborators: information is available according to Flow's roles, map access settings, and organization administration.
• AI providers and connected services: requested AI functionality can use OpenAI or Google services, depending on the feature and configuration. A service you choose to connect receives information needed for that connection and your requested actions.
• Service providers: hosting, email delivery, monitoring, diagnostics, and support services process information as needed to operate and support Flow. Error reports and diagnostics can include relevant request or process details.
• Legal and security recipients: information may be disclosed where required by law or where necessary to address abuse, protect rights, or investigate a security incident.

Third-party services also have their own terms, privacy practices, and account settings. This policy does not replace the policies that apply to your ChatGPT, Google, or Microsoft account.

Cookies and sign-in

Flow uses cookies and related browser storage for sign-in, request security, and application preferences. If you use Google or Microsoft sign-in, the selected provider handles that authentication under its own policies. Blocking necessary cookies can prevent sign-in or account linking from working.

Retention and deletion

Account, organization, process, attachment, version-history, support, and AI request records are retained for operation of the service and customer support; they do not automatically expire when a ChatGPT connection ends. Contact us and your organization administrator to discuss access, correction, export, or deletion of records linked to your account.

ChatGPT connection access tokens expire after 15 minutes. Connections last at most 30 days unless revoked sooner. The integration schedules deletion of connection records and their associated credentials and duplicate-request results after they have been expired or revoked for more than seven days. Cleanup runs periodically while the integration is enabled; revocation takes effect before that cleanup.

Removing access is different from deleting stored content. Organization records, version history, security records, and backups may need separate handling, including consideration of the organization's instructions and applicable legal obligations.

Your choices and requests

You can choose whether to connect Flow to ChatGPT, select the organization, review the granted permissions, and revoke a connection. Your organization administrator controls your membership and access to organization content.

Depending on the law applicable to you, you may have rights to request access, correction, deletion, portability, restriction, or objection concerning personal information. Email info@seetosolve.com to make a request. We may verify your identity and authority over organization data before acting. Where your organization controls the relevant data, we may direct or coordinate the request with it.

Security

Flow uses account authentication and access controls to restrict organization and map access. ChatGPT connection tokens are stored as hashes rather than as their original bearer values. Keep your credentials private and report suspected unauthorized access through Support. No online service can guarantee complete protection against every security risk.

Changes to this policy

We may update this policy as Flow or its data practices change. The updated version will appear on this page with a revised date. Where required, additional notice or consent will be provided before a change takes effect.

Contact

See to Solve — Flow
info@seetosolve.com
Flow Support